Please note returns will not be authorised without prior consent via email from the Customer Care Team. Any unauthorised returns will be sent back to the customer at their own expense.
Please send all Customer enquiries to email@example.com
along with your order number. The Customer Care Team will endeavour to respond to your enquiry within 2-3 business days.
For your item to be eligible for a return, please follow the below:
- Items must be unworn, in original condition and include the original box and packaging.
- Item(s) must be returned within 14 days of delivery date. For International returns, the item(s) must be returned within 30 days of purchase.
- The customer service team has been contacted prior to returning your item and has approved your return.
All full priced items are eligible for 'Free Returns' within Australia and a full refund. A pre-paid returns postage label will be provided to you by a Customer Care Team member on request. Returns of eligible sale items are at the customer's own expense. All other sale items can be returned for either an exchange or credit voucher.
Nude Footwear is not liable for the loss of products being returned. Nude Footwear encourages customers to return item(s) via registered or traceable postal services and to take note of the tracking number.
Items purchased that are under $70 off are deemed as "Final Sale" and are not eligible for a return. Please choose carefully when purchasing items from this category as they are not eligible for a refund, exchange or credit note, unless deemed faulty.
All full priced items are eligible for a refund or credit note, provided they meet the returns criteria and have been approved by the Customer Care Team.
Once your goods have been received by Nude Footwear, please allow up to 10 business days for your refund to be processed back to your account.
Your refund will be processed to your original method of payment. This includes Afterpay.
All refunds processed are in AUD.
No refunds are offered on sale items unless the goods are deemed faulty by our Customer Care team.
All full priced and sale items (excluding items purchased at $70 and under) are eligible for a credit note, provided they meet the returns criteria and have been approved by the Customer Care Team.
Store credit notes are valid for 12 months from the date of issue. A Store credit is issued to the value of your purchase, minus the Australia Post shipping cost of your purchase and return.
Credit notes can be used on all full priced and sale items.
Returns for items purchased on a Store Credit Note will only be accepted within a 14 day period from receipt of items.
Exchanges for incorrect size or change of mind are available on all full priced and sale items, provided they meet the returns criteria.
All exchanges must be approved by the Customer Care Team.
Please provide a description of the fault and accompanying photos.
Nude Footwear is happy to replace or refund the goods in the case of a genuine manufacturing fault (i.e broken zip, damaged heel, aesthetic faults).
If your item is deemed faulty by our Customer Care Team, Nude Footwear is happy to arrange the following:
provide a replacement item that is identical, or of similar value
repair the product within a reasonable time, or
give a refund of the purchase price of the item and the shipping amount incurred, to your original method of payment.
Please note a manufacturing fault does not include general wear and tear, or accidental damage of the product through transit of the item. Nude Footwear reserves the right to deny a faulty request if they item is not deemed a manufacturing fault.
HOW DO I CONTACT CUSTOMER CARE?
The Customer Care Team operates on Monday to Friday excluding public from 10am until 3pm Australian Eastern Standard.