Please note returns will not be authorised without prior consent via email from the Customer Care Team. Any unauthorised returns will be sent back to the customer at their own expense.

Please send all Customer enquiries to customerservice@nude-footwear.com.au along with your order number. The Customer Care Team will endeavour to respond to your enquiry within 2-3 business days.

Please note that in accordance with our policy, customers are responsible for covering the costs of return shipping for any purchased items. Please contact our customer service team if you have any further queries. 

 

1. Items must be unworn, in original condition and include the original box and packaging.
2. Item(s) must be returned within 14 days of delivery date. For International returns, the item(s) must be returned within 30 days of purchase.
3. The customer service team has been contacted prior to returning your item and has approved your return.

 

• All full priced items are eligible for a full refund. All other sale items can be returned for an exchange.
• Return shipping of eligible items are at the customer's own expense.
• Nude Footwear is not liable for the loss of products being returned. Nude Footwear encourages customers to return item(s) via registered or traceable postal services and to take note of the tracking number.
• Items purchased that are under $90 off are deemed as "Final Sale" and are not eligible for a return. Please choose carefully when purchasing items from this category as they are not eligible for a refund or exchange, unless deemed faulty.

 

All full priced items are eligible for a refund, provided they meet the returns criteria and have been approved by the Customer Care Team.

Once your goods have been received by Nude Footwear, please allow up to 10 business days for your refund to be processed back to your account.

Your refund will be processed to your original method of payment. This includes Afterpay.

All refunds processed are in AUD.

No refunds are offered on sale items unless the goods are deemed faulty by our Customer Care team.

  

Exchanges for incorrect size or change of mind are available on all full priced and sale items, provided they meet the returns criteria.

All exchanges must be approved by the Customer Care Team.

 

If you believe your item is faulty, please contact the Customer Care Team at customerservice@nude-footwear.com.au within 24 hours of receiving your item.

Please provide a description of the fault and accompanying photos.

Nude Footwear is happy to replace or refund the goods in the case of a genuine manufacturing fault (i.e broken zip, damaged heel, aesthetic faults).

If your item is deemed faulty by our Customer Care Team, Nude Footwear is happy to arrange the following:

provide a replacement item that is identical, or of similar value
repair the product within a reasonable time, or
give a refund of the purchase price of the item and the shipping amount incurred, to your original method of payment.

Please note a manufacturing fault does not include general wear and tear, or accidental damage of the product through transit of the item. Nude Footwear reserves the right to deny a faulty request if they item is not deemed a manufacturing fault. Nude Footwear is not able to accept returns or faulty enquiries for items purchased at wholesale locations such as The Iconic, The DOM and other footwear retailers. 

You can contact our Customer Care Team via email at customerservice@nude-footwear.com.au

The Customer Care Team operates on Monday to Friday (excluding public from) 10am until 3pm AEST.