RETURNS
Full-Priced Items*
- Eligible for a refund or exchange.
- Full price items purchased with a promotional code are still eligible for a refund.
- Must be unworn, in original condition, and include all original packaging.
- Must be returned within 30 days of delivery.
*excludes shoe care
Sale Items (Markdowns)*
- Eligible for an exchange only (no refunds).
- Must be unworn, in original condition, and include all original packaging.
- Must be returned within 30 days of delivery.
*excludes shoe care
Faulty Items
- If you believe your item is faulty, please contact our team at customerservice@nude-footwear.com.au for assistance.
Gift Cards
- Are not eligible for refunds
Important Notes
- Merchandise purchased from stockists (e.g., Myer, David Jones, The Iconic) must be returned to the stockist.
For your item to be eligible for a return, please follow the below:
- Items must be unworn, in original condition and include the original box and packaging.
- Item(s) must be returned within 30 days of delivery date. For International returns, the item(s) must be returned within 30 days of purchase.
- All returns require postage payment through Auspost.
- If your item is not eligible for refund, you will be responsible for return shipping at your own expense.
HOW DO I CONTACT CUSTOMER CARE?
You can contact our Customer Care Team via email at customerservice@nude-footwear.com.au
The Customer Care Team operates on Monday to Friday (excluding public from) 10am until 3pm AEST.