Free shipping on orders over $200AUD.
A standard shipping fee of $9.95 applies to orders $199.99 and under. The shipping fee is non-refundable.
Please note that Australia Post do not promise next day delivery for Express Post
- please allow an extra day for handling.
Please allow 3-5 business days for delivery (except for WA, please allow 5-7 days for delivery). For your protection all parcels within Australia are sent via Australia Post. If you are not home at the time of delivery, a card will be left advising that your parcel will be delivered to the closest Post Office for your collection.
Unfortunately we are unable to dispatch or deliver orders on Victorian public holidays, which may result in delays.
Please note that we will be unable to change address or product during busy sale periods. Please note that this service timeframe may not be available during busy sales periods.
Nude Footwear cannot be held liable for parcels that are lost or stolen as a result of specific instructions left for the carrier.
A signature may be required on receipt of parcel.
NEW ZEALAND DELIVERIES
For NZ online orders a flat rate of $20.00 AUD applies for any amount of items. Please allow 3-7 days for delivery to NZ.
If you are unhappy with your online purchase for any reason, we will gladly accept exchange or return of unworn merchandise returned to our online store within 14 days of the order date.
If you would like to return goods for a full refund then please ensure:
- The product was bought at full price
- The product is not worn
- Retrieve your order number (you will find it on the Nude order confirmation email).
- The product can be returned in its original Nude box or packaging.
- The receipt received is returned with the goods returned.
Note: Items purchased on Sale (discounted price from the full sales price) are eligible for an exchange or credit note but not a refund.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your Order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
All online purchases claimed as faulty will need to be sent back to Nude Footwear or an official assessment by the Nude Footwear product development team. Customers will initially be responsible for shipping and handling charges for any returns of faulty product, however this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by Nude Footwear please allow up to 5 working days for your refund to be processed back to your account. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9.00am until 5.00pm Australian Eastern Standard/Daylight Savings Time.
You can also contact us via email at firstname.lastname@example.org